INFORMATION ABOUT US
Local-Physio.co.uk is operated by Health Advisor Ltd (company number 08630737). The registered office of the business is 28 Alexandra Terrace, Exmouth, Devon, England EX8 1BD. Any references to “Local Physio”, “we”, “us”, “our website” and “the website” are references to Health Advisor Ltd.
We provide services to health professionals and patients solely for the booking of new appointments in physiotherapy clinics. We have no clinical input nor any contractual obligations in the patient-practitioner relationship.
You should not use our services in an emergency.
Our information services are not a substitute for a doctor or other medical professional. You should not take or stop taking any action related to your health based on information from our information services. Always consult and doctor or physiotherapist if you have concerns about your health. We make no warranties in relation to the output of our information services.
Practitioners are physiotherapists registered with the Health and Care Professions Council (HCPC) in the United Kingdom. We do not guarantee the availability of any particular practitioner at any particular time.
LICENCE TO USE THE WEBSITE
We are the owner or the licensee of all intellectual property rights in the website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
- republish material from the website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on the website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from the website [except for content specifically and expressly made available for redistribution (such as our newsletter)
We operate anti-virus and malicious software on our website, but we cannot guarantee that our services will be virus-free. You should ensure that your devices used to access services are protected against viruses and malicious software.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted to registered users. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
In order to become a registered user, you must register your details by visiting www.local-physio.co.uk/signup
We will provide you with a default username and password upon registration to enable you to access the restricted areas of our website. Registered users must keep their usernames and passwords confidential.
You must notify us in writing via email to firstname.lastname@example.org immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure.
You must not use any other person’s username and password to access our website, unless you have that person’s express permission to do so.
We may disable your username and password at any time in our sole discretion with or without notice or explanation.
We may refuse to permit, or may insist that you change, any username that impersonates another person.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your content in any existing or future media. You also grant to us the right to sub-license these rights and the right to bring an action for infringement of these rights.
You warrant that all the information you provide to us as part of the registration procedure is true, accurate, fair and complete.
Your content must not be illegal or unlawful, must not infringe any third party’s legal rights and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
HOW WE MAY USE YOUR PERSONAL INFORMATION
TELEPHONE RECORDING POLICY
Local Physio has a telephone system that is capable of recording conversations. Like many organisations, this is a standard practice that allows the recording of telephone calls for operational, quality monitoring, training, compliance and security purposes.
All calls received via Local Physio will be recorded and retained for a period of six months. The calls will only be used for the purposes specified in this policy. All calls are reviewed to determine only whether a patient has made an appointment with a member physiotherapy clinic.
We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:
- The Regulation of Investigatory Powers Act 2000
- The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
- The Telecommunications (Data Protection and Privacy) Regulations 1999
- The Data Protection Act 1998
- The Human Rights Act 1998
- The Data Protection Act 2018
- The General Data Protection Regulations (GDPR)
Any information collected in the course of recording the calls will be processed fairly and lawfully in accordance with the Data Protection Act 1998, the Data Protection Act 2018 and the GDPR. It will be:
- Adequate, relevant and not excessive
- Used for the purpose(s) stated in this policy only and not used for any other purposes
- Treated confidentially
- Stored securely
- Not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved.
Patients are informed at the start of the call that it will be recorded for commercial reasons.
All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
LINKS TO AND FROM OTHER WEBSITES
Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
- you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
- you do not misrepresent your relationship with this website; and
- the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this website in breach of clause 8.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
LIMITATIONS AND EXCLUSIONS OF LIABILITY
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
- are subject to the preceding paragraph; and
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
EXCLUSION OF THIRD PARTY RIGHTS
LAW AND JURISDICTION
- Email: email@example.com
- Post: Health Advisor Ltd, 28 Alexandra Terrace, Exmouth, Devon, England EX8 1BD.